Shipping policy
Shipping Policy
Last updated: 21 July 2026
Thank you for choosing Carat Noir.
Every Carat Noir order is carefully prepared and inspected before dispatch to ensure it meets our quality standards.
Processing Times
Orders are typically processed within 1–3 business days.
During product launches, promotional events, or holiday periods, processing times may be slightly longer.
You will receive a confirmation email once your order has been dispatched.
United Kingdom Shipping
Standard Delivery
- £4.99
- Estimated delivery: 2–4 business days
Express Delivery
- £6.99
- Estimated delivery: 1–2 business days
Free UK Shipping
We offer free standard shipping on all UK orders over £150.
European Shipping
Standard Delivery
- £14.99
- Estimated delivery: 5–10 business days
Free EU Shipping
Free shipping is available on qualifying orders over £250.
International Shipping
(United States, Canada, Australia, United Arab Emirates and selected international destinations.)
Standard Delivery
- £23.99
- Estimated delivery: 7–14 business days
Free International Shipping
Available on qualifying orders over £300.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or local handling fees.
These charges are determined by your local customs authority and are the responsibility of the customer.
Carat Noir is not responsible for delays caused by customs clearance procedures.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking information.
Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.
Carat Noir cannot be held responsible for delays, lost parcels, or additional shipping costs resulting from incorrect address information.
Lost or Delayed Parcels
If your parcel has not arrived within the expected delivery timeframe, please contact us at:
We will work with the courier to investigate your shipment and keep you updated throughout the process.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
Where possible, include:
- Your order number
- Photographs of the packaging
- Photographs of the damaged item(s)
This allows us to resolve your claim as quickly as possible.
Multiple Shipments
Occasionally, orders containing multiple items may be shipped separately to ensure faster delivery.
If this occurs, you will receive separate tracking information for each shipment.
Delivery Delays
While we aim to deliver all orders within the estimated timeframes, unexpected delays caused by weather conditions, customs processing, courier issues, or other circumstances beyond our control may occur.
We appreciate your patience should these situations arise.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
Carat Noir
Email: info@caratnoir.com
Country: United Kingdom